Refunds, cancellations & delivery

1. Backbench Pro

Pro is bought as a one-time payment for a week, a month, or an Exam Pass for the dates you choose. It does not renew automatically, so there is no subscription to cancel and you will never be charged again unless you buy again.

We refund a Pro payment in full when:

• you were charged but Pro did not switch on, and we cannot switch it on for you;
• you were charged more than once for the same purchase (the extra payment is refunded);
• the payment was not made by you or with your permission.

Because Pro starts as soon as it is paid for, other requests are looked at case by case — write to us and explain what happened.

2. Marketplace purchases

Notes and papers are digital files you can open the moment you buy them, so purchases are non-refundable — you confirm this at checkout. We do refund a marketplace purchase when:

• the file is blank, broken, or clearly not what the listing described;
• Backbench takes the listing down for breaking our rules (for example, it was someone else’s work) — this is refunded without you having to ask;
• you paid twice for the same listing;
• you paid but the file never reached your My purchases.

3. How refunds work

Bought in the app from the Play Store? Those payments are made — and refunded — through Google Play. In the first 48 hours you can ask Google Play for a refund yourself (Google Play → Payments & subscriptions → Budget & history, or Google's refund page). After that, write to us and approved refunds go back through Google Play. If something you paid for in the app could not be delivered (for example, the notes were taken down a moment before), the money goes back to you automatically. When a Google Play payment is refunded, the Pro or the file it bought is removed.

Payments made on the website: approved refunds are made through Razorpay to the same method you paid with (UPI, card, net banking or wallet). After we start a refund, your bank or app usually shows it within 5–7 working days, depending on the bank. We cannot refund to a different account or in cash.

4. Credits & merchandise

• Credits are not money: they cannot be refunded, transferred or exchanged for cash.
• Unlocks bought with credits (themes and similar) are yours for good and are not reversed.
• If a merchandise order paid with credits cannot be sent, we cancel it and the credits go back to your wallet automatically.

5. Delivery

• Backbench Pro switches on in the app as soon as the payment is confirmed (an Exam Pass starts on the first day you picked). Nothing is shipped.
• Marketplace files appear in Marketplace → My purchases as soon as the payment is confirmed, to open or download any time.
• Merchandise (when offered) ships within India to the address you give. You can follow each step — placed, packed, sent, delivered — and the tracking number in the app.

6. Seller payouts

Seller earnings wait for a short hold after each sale, then can be withdrawn to your UPI ID once they reach the minimum shown in the app. Each withdrawal moves from Requested to Processing to Paid, with the UPI reference number, in the app. If a sale is refunded because its listing was taken down, that sale’s earning is reversed.

7. How to ask

Use Help & feedback → Payment issue in the app (it attaches your account details for us), or email support@joinbackbench.com with the email on your account, the date, the amount and the Razorpay payment ID from your receipt. Please write within 30 days of the payment.